Refund policy

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In the case of defective products
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We take all possible precautions when shipping products, but if there are any defects in the delivered products, please check the following and check the following.
Sorry to trouble you, but please contact us within one week after the item arrives. We will deal with it as soon as possible.

【Exchange / return support period】
Limited to one week after the item arrives.

【Status】
Only if you have the tags and other accessories in the unused and as-delivered condition.
※Items that have been cleaned or hemmed cannot be exchanged or returned even if they are unused.

【Procedure】
First of all, please contact us by phone or email.
※Please be sure to cancel the domain designation before contacting us.
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We will inform you of the returned goods.
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We will process the exchange and return according to the guidance.
※If you return the product without contacting us, we will not be able to exchange or return it under any circumstances.
In such a case, please note that the item you sent will be returned by cash on delivery.

If you understand the above, please let us know at the following.
info@bybamsterdam.jp